Terms and Conditions

Last Updated: September 2026

Welcome to Bali Buggy Adventures. These Terms and Conditions apply to all bookings, activities, tours, transportation services, and other experiences arranged through Bali Buggy Adventures.

By making a booking, submitting a booking request, making payment, or participating in one of our activities, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

1. Booking and Confirmation

All bookings are subject to availability.

Submitting a booking request through our website, WhatsApp, email, or another communication channel does not automatically confirm your reservation.

Your booking is considered confirmed only after Bali Buggy Adventures has checked availability and provided you with a booking confirmation.

Customers are responsible for providing accurate information, including:

• Full name
• Number of participants
• Preferred activity or package
• Travel date
• Hotel or pickup location
• Contact information
• Any relevant participant requirements

Please review your booking confirmation carefully and notify us as soon as possible if any information is incorrect.

2. Prices

All prices displayed on our website are stated in Indonesian Rupiah (IDR), unless otherwise specified.

Prices may vary depending on:

• Selected package
• Solo or tandem buggy option
• Number of participants
• Additional activities
• Transportation requirements
• Seasonal or operational conditions

The final applicable price will be confirmed before payment.

Bali Buggy Adventures reserves the right to correct pricing errors displayed on the website before a booking is confirmed.

Once a booking has been confirmed and paid, the confirmed price will normally remain unchanged unless the customer requests modifications or additional services.

3. Payment

Available payment methods may include:

• Cash
• Bank transfer
• Debit or credit card
• PayPal
• Wise
• Other payment methods confirmed by our team

Credit or debit card payments may be subject to a 3% processing surcharge.

Any applicable payment fees will be communicated before the transaction is completed.

Bookings may require full payment or another payment arrangement depending on the selected package.

A reservation is not guaranteed until any required payment has been completed and confirmation has been issued.

4. Cancellation Policy

The following cancellation policy applies unless otherwise stated on the specific package or booking confirmation:

Cancellation 48 Hours or More Before the Activity

Customers may cancel the booking without a cancellation charge.

Cancellation Between 24 and 47 Hours Before the Activity

A cancellation fee of 50% of the total booking value may apply.

Cancellation Less Than 24 Hours Before the Activity

The booking may be charged at 100% of the total booking value.

No-Show

Participants who do not arrive at the confirmed time and location without prior notice may be treated as a no-show and charged 100% of the booking value.

Any refund that is approved will normally be returned through the applicable payment method and may be subject to payment-provider processing times or transaction fees.

5. Booking Changes and Rescheduling

Requests to change the date, time, participant number, activity, or pickup location are subject to availability.

We will make reasonable efforts to accommodate changes, but availability cannot be guaranteed.

Additional charges may apply when a change results in:

• A different package
• Additional participants
• Additional transportation
• Additional activities
• Different operational requirements

Last-minute rescheduling requests may be treated according to our cancellation policy.

6. Weather and Operational Conditions

Buggy and outdoor adventure activities may be affected by weather, trail conditions, safety considerations, natural events, or other operational circumstances.

Light rain does not necessarily result in cancellation. In many cases, buggy activities may continue safely in wet conditions.

However, Bali Buggy Adventures or the activity operator may modify, delay, shorten, reschedule, or cancel an activity when conditions are considered unsafe.

Safety decisions made by guides or operators are final.

If an activity cannot operate for safety or operational reasons, we will provide an appropriate alternative, rescheduling option, or refund where applicable.

7. Participant Eligibility

Participants must comply with the eligibility requirements applicable to their selected activity.

Requirements may vary according to the package and may include:

• Minimum age requirements
• Physical ability
• Driver eligibility
• Safety restrictions
• Tandem passenger requirements

Customers must inform us before the activity if any participant has a condition or limitation that could reasonably affect their ability to participate safely.

If you are unsure whether an activity is suitable for a participant, please contact us before booking.

8. Safety Requirements

All participants must attend and follow the safety briefing provided before the activity.

Participants must:

• Follow guide and instructor instructions
• Wear all required safety equipment
• Operate vehicles responsibly
• Remain on designated routes
• Maintain a safe distance from other vehicles
• Avoid dangerous or reckless behavior
• Follow all activity-specific safety rules

Safety equipment may include helmets, boots, or other protective gear depending on the activity.

Bali Buggy Adventures and its activity partners reserve the right to stop a participant from continuing an activity if their behavior creates a safety risk.

No refund will normally be provided when participation is terminated because of unsafe, reckless, abusive, or inappropriate behavior.

9. Alcohol and Prohibited Substances

Participants must not operate a buggy, UTV, ATV, or other vehicle while under the influence of alcohol, illegal drugs, or any substance that significantly impairs their ability to participate safely.

Our team or activity operator may refuse participation when there are reasonable safety concerns.

No refund may be provided when participation is refused because of intoxication or unsafe behavior.

10. Vehicle and Equipment Responsibility

Participants are expected to use vehicles and equipment responsibly and follow all operating instructions.

Normal wear resulting from proper participation is the responsibility of the operator.

However, participants may be responsible for damage resulting from deliberate misuse, reckless behavior, ignoring guide instructions, or negligent operation, subject to applicable law and the circumstances of the incident.

11. Hotel Pickup and Transportation

Hotel transfer availability depends on the package and pickup area.

Customers must provide accurate hotel information and a reachable contact number before the activity.

Pickup times are approximate and may be affected by:

• Traffic
• Weather
• Road conditions
• Previous pickups
• Local events
• Other circumstances outside our reasonable control

Customers should be ready at the confirmed pickup point at the requested time.

Additional charges may apply for pickup or drop-off locations outside the standard service area.

12. Activity Duration and Itinerary

Activity durations displayed on our website are approximate.

Actual timing may vary depending on:

• Participant ability
• Weather
• Trail conditions
• Traffic
• Group size
• Safety conditions
• Operational requirements

Combination packages may also require changes to the order of activities.

We reserve the right to reasonably adjust an itinerary when necessary for safety, timing, or operational reasons while maintaining the overall nature of the booked experience.

13. Personal Belongings

Participants are responsible for their own personal belongings during activities and transportation.

We recommend avoiding unnecessary valuables during buggy and outdoor activities.

Where lockers or storage facilities are available, customers are encouraged to use them.

To the extent permitted by applicable law, Bali Buggy Adventures is not responsible for loss or damage to personal belongings caused by circumstances outside our reasonable control.

14. Photography and Video

Photos and videos may be taken during activities for operational, promotional, or tourism-related purposes.

Where identifiable images of customers are intended for promotional use, we aim to obtain appropriate permission where required.

Customers who prefer not to appear in promotional photography or video should inform our team before the activity.

Optional professional photography or video services may also be available for an additional charge depending on the package.

15. Third-Party Activity Providers

Some combination packages include activities operated by independent third-party providers, such as:

• Rafting
• Snorkeling
• Mount Batur activities
• Jungle swing
• Spa
• Horse riding
• Wildlife experiences
• Other adventure activities

These activities may be subject to additional operational and safety requirements established by the relevant provider.

Customers must follow the reasonable rules and instructions of each activity provider.

Bali Buggy Adventures will assist with the booking and coordination of these services but certain aspects of the experience may be directly operated by third parties.

16. Insurance

Insurance coverage may be included with selected activities where stated in the package description.

Coverage, limitations, exclusions, and eligibility may depend on the relevant activity operator or insurance provider.

Customers are encouraged to maintain appropriate personal travel insurance covering adventure activities, medical treatment, trip interruption, and personal belongings.

17. Assumption of Adventure Activity Risks

Buggy riding and other outdoor adventure activities naturally involve risks associated with terrain, weather, water, vehicles, physical activity, and outdoor environments.

Participants are expected to follow all safety instructions and exercise reasonable care.

Nothing in these Terms and Conditions is intended to exclude or limit rights or liabilities that cannot legally be excluded under applicable law.

18. Force Majeure

Bali Buggy Adventures is not responsible for delays, modifications, or cancellations caused by circumstances reasonably beyond our control, including but not limited to:

• Extreme weather
• Natural disasters
• Volcanic activity
• Flooding
• Earthquakes
• Road closures
• Government restrictions
• Civil disturbances
• Transportation disruption
• Major technical or operational emergencies

Where possible, we will make reasonable efforts to provide an alternative arrangement, reschedule the activity, or provide another appropriate solution.

19. Website Information

We make reasonable efforts to ensure that the information displayed on our website is accurate and current.

However, photographs, travel times, itineraries, activity descriptions, and other website content are provided for general guidance and may occasionally change due to operational conditions.

Images are intended to represent the type of experience offered but cannot guarantee identical weather, scenery, trail conditions, or other circumstances on every tour.

20. Customer Conduct

Customers are expected to treat guides, drivers, staff, other participants, local communities, and property with respect.

We reserve the right to refuse or discontinue service where a participant engages in:

• Dangerous behavior
• Harassment
• Violence
• Abuse toward staff or other guests
• Intentional property damage
• Serious violations of safety instructions

Refund eligibility in such circumstances will be determined based on the situation and applicable law.

21. Privacy

Personal information provided during booking will be handled in accordance with our Privacy Policy and applicable data protection requirements.

Information may be shared with relevant activity providers, drivers, payment providers, or other parties where reasonably necessary to arrange and deliver your booking.

Please refer to our separate Privacy Policy for further information.

22. Governing Law

These Terms and Conditions are governed by the applicable laws of the Republic of Indonesia.

Any mandatory consumer rights available under applicable Indonesian law remain unaffected by these Terms and Conditions.

Where a dispute arises, both parties are encouraged to first attempt to resolve the matter through good-faith communication.

23. Changes to These Terms

Bali Buggy Adventures may update these Terms and Conditions from time to time to reflect changes in our services, booking procedures, operational requirements, or applicable regulations.

The version published on our website at the time of booking will normally apply to that booking.